Policies
Refunds and restores for the Ninja Slice mobile game
This Refund Policy explains how Ninja Slice handles refunds, restores, and exchanges for optional digital items in the Ninja Slice mobile game, including cosmetic blades, arenas, combo boosts, and quest packs purchased through an app store or with assistance from our player team. Ninja Slice is located at Shop 1/41-45 Knox St, Double Bay NSW 2028, Australia. For refund questions email [email protected] or call +61293286743. We want players to feel confident unlocking extras while the core arcade loop stays free to try: swipe to slice fruit, avoid bombs, and chase combos. This Policy describes eligibility windows, condition requirements, exceptions, and how refunds are issued. Statutory rights under Australian consumer law remain unaffected where they apply.
Unless a store page states a different rule for a limited drop, unused optional items may be reviewed for a refund within fourteen days of purchase, provided the item has not been consumed, fully unlocked in a way that cannot be reversed, or used to complete a paid event. To start a request, contact Ninja Slice at [email protected] with your order number, item names, and whether you prefer a restore retry or a refund. We will confirm the pathway and any instructions for your Apple or Google account. Requests without a receipt may experience delays while we match them to a store transaction. Store processing fees for change-of-mind refunds are generally outside our control unless we delivered the wrong item or the goods were faulty. Keep a copy of your store email until the request is confirmed. This mobile game may contain additional in-app purchases; you can disable purchases in device settings at any time. Change-of-mind does not apply to progress you already spent, such as a consumed score boost during Arcade mode.
If a paid blade, arena, or pack does not appear after a successful store charge, or it is materially different from what you bought, contact us as soon as reasonably possible and no later than fourteen days after you notice the issue, including a screenshot of the receipt and the in-game inventory. Ninja Slice will arrange a restore, a replacement of equal value, or a refund in line with applicable consumer protections and the nature of the fault. We may ask you to retry restore purchases from the pause menu before issuing a refund. Cosmetic items that fail to load due to a defect on our side are covered; issues from an outdated operating system, a jailbroken device, or a different store account are not. Color variation within normal display differences on phones does not automatically qualify as a fault. If only part of a multi-item bundle is missing, we will focus the remedy on the affected line unless the items were sold as a single inseparable set. Our goal is a fair, fast resolution so you can return to slicing fruit in this mobile game without a long pause before a daily quest resets.
Certain items cannot be returned for change of mind when they are immediately consumed, including score boosts already used in a run, tickets already spent on a mini-game, and personalized name plates if ever offered. Final-sale items clearly marked as non-refundable at checkout are excluded from change-of-mind refunds, though faulty goods remain covered as required by law. Gift purchases may be restored to the original store account when the purchaser follows our process. Players outside Australia are responsible for any extra bank fees on reversed charges unless the refund is due to our error. If a request does not meet this Policy, we may refuse the refund and explain how to keep using the item, or we may offer partial store credit at our discretion depending on whether the digital good can still be withdrawn. Promotional free gifts must be unused if you are refunding the qualifying purchase. Core play of this mobile game — fruit, bombs, combos, Classic, Arcade, Zen, and Challenges — remains available without those extras.
Approved refunds are issued to the original payment method whenever the app store allows it. Processing can take several business days after we confirm the Ninja Slice item status, and your bank may need additional time to post the credit. Store charges are refunded when we sent the wrong item or the goods were faulty; otherwise platform fees may remain non-refundable for change-of-mind cases. Exchanges depend on availability of the requested blade or arena in this mobile game. If your preferred exchange is unavailable, we will offer a refund or suggest a comparable cosmetic. Store credit, if issued, will be confirmed by email and may carry an expiry date stated in that confirmation. Chargebacks filed with your bank before contacting us can delay investigation; please reach out to [email protected] first so we can resolve issues directly. We keep records of refunds to improve quality control for future blade drops, arena themes, and mini-game tickets.
For any refund, restore, or download issue, contact Ninja Slice by email at [email protected], by telephone at +61293286743, or by writing to Shop 1/41-45 Knox St, Double Bay NSW 2028, Australia. Include your order number, the pack name, and a concise description of what you need. If a daily quest is ending soon and you need faster guidance on a missing blade, say so in your message and we will prioritize a clear answer within our normal support hours. This Refund Policy may be updated to reflect operational changes, event pack rules, or legal requirements. The version posted on this page at the time of your purchase applies to that order, except where a later change is required by law to apply immediately. Thank you for playing Ninja Slice. We are committed to fair refund handling so you can explore this mobile game — swipe, combo, and chase a better score — with confidence. In-app purchases can be disabled in your device settings.
